:root{--bg-app: #080c14;--bg-sidebar: #0d121f;--bg-card: #111827;--bg-card-subtle: #161f30;--bg-card-hover: #1a2538;--bg-input: #0b111e;--border-subtle: rgba(255, 255, 255, .07);--border-medium: rgba(255, 255, 255, .12);--border-active: rgba(16, 185, 129, .35);--text-main: #f1f5f9;--text-muted: #94a3b8;--text-dim: #64748b;--emerald-500: #10b981;--emerald-400: #34d399;--emerald-900: #064e3b;--emerald-glow: rgba(16, 185, 129, .2);--teal-500: #0ea5e9;--teal-400: #38bdf8;--teal-900: #0c4a6e;--amber-500: #f59e0b;--amber-400: #fbbf24;--amber-900: #78350f;--rose-500: #f43f5e;--rose-400: #fb7185;--rose-900: #881337;--indigo-500: #6366f1;--indigo-900: #312e81;--font-sans: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-mono: "JetBrains Mono", monospace;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .4);--shadow-card: 0 4px 20px -2px rgba(0, 0, 0, .5), 0 0 0 1px rgba(255, 255, 255, .06);--shadow-elevated: 0 20px 40px -15px rgba(0, 0, 0, .7), 0 0 0 1px rgba(255, 255, 255, .1);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-full: 9999px;--transition-fast: .15s cubic-bezier(.4, 0, .2, 1);--transition-normal: .25s cubic-bezier(.4, 0, .2, 1)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body{width:100%;min-height:100vh;background-color:var(--bg-app);color:var(--text-main);font-family:var(--font-sans);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}#root{min-height:100vh;display:flex;flex-direction:column}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff26;border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:#ffffff40}.app-container{display:flex;flex-direction:column;min-height:100vh;width:100%}.app-header{position:sticky;top:0;z-index:40;background-color:#0d121fe0;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid var(--border-subtle);padding:12px 28px;display:flex;align-items:center;justify-content:space-between;gap:20px}.brand-section{display:flex;align-items:center;gap:14px}.brand-logo-icon{width:36px;height:36px;border-radius:9px;background:linear-gradient(135deg,#10b981,#059669);display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 2px 10px #10b9814d}.brand-text-col{display:flex;flex-direction:column}.brand-title{font-size:16px;font-weight:700;letter-spacing:-.02em;color:#fff;display:flex;align-items:center;gap:8px}.brand-badge{font-size:10.5px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;padding:2px 6px;border-radius:4px;background:#10b9811f;color:var(--emerald-400);border:1px solid rgba(16,185,129,.25)}.brand-subtitle{font-size:11.5px;color:var(--text-dim)}.nav-tabs{display:flex;align-items:center;gap:4px;background:#ffffff0a;padding:4px;border-radius:var(--radius-md);border:1px solid var(--border-subtle)}.nav-tab-btn{display:flex;align-items:center;gap:8px;padding:8px 16px;border-radius:var(--radius-sm);background:transparent;border:none;color:var(--text-muted);font-family:inherit;font-size:13.5px;font-weight:500;cursor:pointer;transition:all var(--transition-fast);white-space:nowrap}.nav-tab-btn:hover{color:var(--text-main);background:#ffffff0d}.nav-tab-btn.active{background:var(--bg-card);color:#fff;box-shadow:0 1px 4px #0000004d;border:1px solid var(--border-medium)}.tab-badge{font-size:11px;font-weight:600;padding:1px 6px;border-radius:var(--radius-full);background:#ffffff1a;color:var(--text-main)}.tab-badge.highlight{background:var(--emerald-500);color:#fff}.header-actions{display:flex;align-items:center;gap:12px}.api-status-badge{display:flex;align-items:center;gap:8px;padding:6px 12px;border-radius:var(--radius-full);font-size:12px;font-weight:500;background:#ffffff08;border:1px solid var(--border-subtle);cursor:pointer;transition:all var(--transition-fast)}.api-status-badge:hover{background:#ffffff0f;border-color:var(--border-medium)}.status-dot{width:7px;height:7px;border-radius:50%;background:#94a3b8;position:relative}.status-dot.online{background:var(--emerald-400);box-shadow:0 0 8px var(--emerald-400)}.status-dot.pulsing{animation:pulse-ring 1.8s infinite}@keyframes pulse-ring{0%{transform:scale(.95);opacity:.8}50%{transform:scale(1.3);opacity:1}to{transform:scale(.95);opacity:.8}}.app-content{flex:1;padding:24px 32px;max-width:1440px;width:100%;margin:0 auto}.card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px;box-shadow:var(--shadow-card);transition:border-color var(--transition-normal)}.card:hover{border-color:var(--border-medium)}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;gap:16px}.card-title-group{display:flex;align-items:center;gap:10px}.card-title{font-size:16px;font-weight:600;letter-spacing:-.01em;color:#fff}.card-subtitle{font-size:12.5px;color:var(--text-dim);margin-top:2px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:8px 16px;border-radius:var(--radius-sm);font-family:inherit;font-size:13.5px;font-weight:500;cursor:pointer;border:1px solid transparent;transition:all var(--transition-fast);text-decoration:none;white-space:nowrap}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--emerald-500);color:#fff;box-shadow:0 1px 3px #10b9814d}.btn-primary:hover:not(:disabled){background:#059669}.btn-danger{background:var(--rose-500);color:#fff;box-shadow:0 1px 3px #f43f5e4d}.btn-danger:hover:not(:disabled){background:#e11d48}.btn-secondary{background:var(--bg-card-subtle);border:1px solid var(--border-medium);color:var(--text-main)}.btn-secondary:hover:not(:disabled){background:var(--bg-card-hover);border-color:#fff3}.btn-ghost{background:transparent;color:var(--text-muted)}.btn-ghost:hover:not(:disabled){background:#ffffff0f;color:var(--text-main)}.btn-sm{padding:5px 10px;font-size:12.5px}.btn-lg{padding:12px 24px;font-size:15px;font-weight:600;border-radius:var(--radius-md)}.call-hero-btn{display:inline-flex;align-items:center;gap:12px;padding:14px 28px;border-radius:var(--radius-full);font-family:inherit;font-size:15px;font-weight:600;border:none;cursor:pointer;transition:all var(--transition-normal);color:#fff;box-shadow:0 4px 15px #0000004d}.call-hero-btn.idle{background:linear-gradient(135deg,#10b981,#059669);box-shadow:0 4px 18px #10b98159}.call-hero-btn.idle:hover{background:linear-gradient(135deg,#059669,#047857);transform:translateY(-1px)}.call-hero-btn.in-call{background:linear-gradient(135deg,#f43f5e,#e11d48);box-shadow:0 4px 18px #f43f5e59}.call-hero-btn.in-call:hover{background:linear-gradient(135deg,#e11d48,#be123c);transform:translateY(-1px)}.call-hero-btn.connecting{background:#475569;cursor:wait}.vu-meter-bar{display:flex;align-items:center;gap:4px;height:24px}.vu-bar-col{width:4px;background:#334155;border-radius:2px;transition:height .08s ease,background-color .1s ease}.vu-bar-col.active-user{background:var(--emerald-400);box-shadow:0 0 6px #34d39999}.vu-bar-col.active-agent{background:var(--teal-400);box-shadow:0 0 6px #38bdf899}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:var(--radius-full);font-size:11.5px;font-weight:500;white-space:nowrap}.badge-booked,.badge-confirmed{background:#10b98124;color:var(--emerald-400);border:1px solid rgba(16,185,129,.25)}.badge-cancelled{background:#f43f5e1f;color:var(--rose-400);border:1px solid rgba(244,63,94,.25)}.badge-department{background:#0ea5e91f;color:var(--teal-400);border:1px solid rgba(14,165,233,.22)}.badge-neutral{background:#ffffff0f;color:var(--text-muted);border:1px solid var(--border-subtle)}.table-container{width:100%;overflow-x:auto;border-radius:var(--radius-md);border:1px solid var(--border-subtle);background:var(--bg-card)}.admin-table{width:100%;border-collapse:collapse;text-align:left;font-size:13px}.admin-table th{padding:12px 16px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--text-dim);background:var(--bg-sidebar);border-bottom:1px solid var(--border-medium)}.admin-table td{padding:14px 16px;border-bottom:1px solid var(--border-subtle);color:var(--text-main);vertical-align:middle}.admin-table tbody tr:hover td{background-color:var(--bg-card-hover)}.admin-table tr.highlight-new td{background-color:#10b98117!important;transition:background-color 2s ease}.empty-state-cell{text-align:center;padding:48px 16px;color:var(--text-dim)}.transcript-timeline{display:flex;flex-direction:column;gap:12px;max-height:440px;overflow-y:auto;padding:16px;background:var(--bg-input);border-radius:var(--radius-md);border:1px solid var(--border-subtle)}.transcript-message{display:flex;flex-direction:column;max-width:82%;gap:4px}.transcript-message.user{align-self:flex-end}.transcript-message.agent{align-self:flex-start}.transcript-message.tool{align-self:center;max-width:95%}.transcript-meta{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--text-dim);padding:0 4px}.transcript-bubble{padding:10px 14px;border-radius:var(--radius-md);font-size:13.5px;line-height:1.5;word-break:break-word}.transcript-message.user .transcript-bubble{background:#064e3b;color:#d1fae5;border-bottom-right-radius:2px;border:1px solid rgba(16,185,129,.25)}.transcript-message.agent .transcript-bubble{background:#1e293b;color:#f1f5f9;border-bottom-left-radius:2px;border:1px solid rgba(255,255,255,.08)}.transcript-tool-badge{background:#131d2e;border:1px solid rgba(14,165,233,.25);border-radius:var(--radius-sm);padding:8px 12px;font-size:12px;color:#bae6fd}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#04060bbf;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:50;display:flex;align-items:center;justify-content:center;padding:20px}.modal-content{background:var(--bg-card);border:1px solid var(--border-medium);border-radius:var(--radius-lg);box-shadow:var(--shadow-elevated);max-width:580px;width:100%;max-height:90vh;display:flex;flex-direction:column;overflow:hidden;animation:modal-appear .2s cubic-bezier(.16,1,.3,1)}@keyframes modal-appear{0%{opacity:0;transform:scale(.96) translateY(10px)}to{opacity:1;transform:scale(1) translateY(0)}}.modal-header{padding:18px 24px;border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between}.modal-body{padding:24px;overflow-y:auto}.modal-footer{padding:16px 24px;border-top:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:flex-end;gap:12px;background:var(--bg-sidebar)}.form-group{display:flex;flex-direction:column;gap:6px;margin-bottom:16px}.form-label{font-size:12.5px;font-weight:500;color:var(--text-muted)}.form-input{background:var(--bg-input);border:1px solid var(--border-medium);border-radius:var(--radius-sm);padding:9px 12px;color:#fff;font-family:inherit;font-size:13.5px;outline:none;transition:border-color var(--transition-fast)}.form-input:focus{border-color:var(--emerald-500);box-shadow:0 0 0 2px var(--emerald-glow)}.toast-container{position:fixed;bottom:24px;right:24px;z-index:60;display:flex;flex-direction:column;gap:10px;pointer-events:none}.toast{pointer-events:auto;display:flex;align-items:center;gap:12px;background:var(--bg-card);border:1px solid var(--border-medium);border-radius:var(--radius-md);padding:12px 18px;box-shadow:var(--shadow-elevated);font-size:13.5px;color:#fff;animation:toast-in .25s cubic-bezier(.16,1,.3,1);min-width:280px;max-width:440px}@keyframes toast-in{0%{opacity:0;transform:translateY(12px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}.toast.toast-success{border-left:4px solid var(--emerald-500)}.toast.toast-error{border-left:4px solid var(--rose-500)}.toast.toast-info{border-left:4px solid var(--teal-500)}.grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.grid-4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}@media(max-width:1024px){.grid-4{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3,.grid-2{grid-template-columns:1fr}}@media(max-width:768px){.app-header{padding:12px 16px;flex-wrap:wrap}.nav-tabs{order:3;width:100%;overflow-x:auto}.app-content{padding:16px}.grid-4{grid-template-columns:1fr}}